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Description:
If you have a strong customer interaction focus coupled with well-developed communication, organizational, analytical and interpersonal skills, we would like to hear from you.
Reporting to theTeam Leader, Property you are accountable for the investigation and settlement of Personal and Commercial property damage claims
Specific Responsibilities:
- Accepting notice of claim and working with the customer and preferred Vendors, to ensure the best course of action is taken to resolve the claim quickly and efficiently.
- Managing moderate to complex personal and commercial property claims.
- Confirming policy coverage by ensuring the facts of the claim fall within the scope of our claims policies.
- Maintaining detailed file records by entering pertinent data into the appropriate systems.
- Processing claims payments within level of authority after verifying claimant's entitlement.
- Initiating salvage and subrogation procedures on assigned files.
Personal Characteristics:
- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills.
Qualifications:
- University degree in any discipline or a college diploma or the CIP designation.
- Minimum 3 years claims handling experience.
- Field experience preferred.
- Experience scoping and estimating losses.
- Proficient in MS Word and Excel.
- Valid driver's licence with a driving record acceptable to the company.
- Travel will be required inside the City of Edmonton as well as within a 150 km radius outside of the city limits.
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