BUSINESS PROCESS ADVISOR (CONTRACT) 100400 (948309
City Of Brampton

·         Business process analysis, mapping and re-engineering. Managing business improvements through the identification, analysis and documentation of gaps between current and desired end state processes; identifying system/process integration points, opportunities for standardization, simplification and process automation, as well as groups responsible for tasks within processes.

·         Consulting with user departments.  Liaising with staff, working to understand and document their business interests, existing procedures, customer inquiry management issues and needs. Investigate feasible options, determine the business and operational impacts and support requirements of each, then develop and prepare business cases, evaluate and recommend solutions.

·         Provide customer support pertaining to process changes required and to all stakeholders of the processes. Develop, implement, train and advise on customer service policies and procedures, as well as participating in other assigned projects.

·         Written communications. Create meaningful and influential documents, including process maps and business cases with recommendations. When changes are made, ensure that current comprehensive procedural documentation is created.

SELECTION CRITERIA:

·         Diploma/Degree in Business Administration, related discipline or the equivalent;

·         3-5 years relevant experience in a similar business process review, detailed data analysis and documentation writing role, preferably in a unionized environment;

·         Strong customer service, as well as business process analysis, re-design and integration skills;

·         Excellent interpersonal, customer service and public relations skills with a demonstrated ability to present reports, lead meetings and facilitate training

·         Proficient in MS Office and Visio.