Reporting to the Manager, Communication Advisory Services, this position is one of a group of technical professionals who provide expert delivery of communication services to internal clients throughout the City. This specialist support ensures consistent high quality, effective communications (internal and public) that increase customer satisfaction, employee engagement and facilitate the successful attainment of corporate-wide objectives.
· Interprets communication needs by working closely with internal clients, and provides expert advice and editorial support in the identification of audiences, the development of the message and the best delivery vehicle. This includes information and promotional material, i.e. print, audio-visual, exhibits and displays. The outcome is comprehensive communications to support the implementation of a specific business strategy or objective.
· Produces or oversees the production of communication pieces in support of campaigns, projects and information needs as they develop in the various functional areas of the City. This includes creative conceptualizing, writing, editing, and/or working with other creative professionals to design and print/produce.
· Facilitates cross-divisional collaboration and the inclusion of key stakeholders to ensure information presented is accurate and consistent, and that it meets the Corporation’s values and objectives. Identifies and encourages opportunities for positive media coverage.
· Researches and provides expert opinions as a subject matter expert in the field of organizational communications. Brings ideas for change, including implementation of best practices and the development of innovative communication vehicles.
· Responds to inquiries from staff, elected officials, the public and outside agencies regarding Corporate services and programs, special events and PR initiatives. Collaborates with and contributes to the overall Corporate Communications team.
SELECTION CRITERIA:
· Post-secondary degree or diploma in Communications, Journalism, English or related subjects
· Minimum of 3 years of organizational communications experience, preferably in the public sector
· Asset if a member of International Association of Business Communicators (IABC) or a similar related professional organization
· Demonstrated success as an Account Manager or communications consultant position
· Understanding of municipal government environment and current issues
· Understands the use of technology and its impact on communication
· Solid English language usage skills
· Has subject matter expertise in the design and delivery of effective communications products and messages. Understands creative design and print, audio and web production
· Solid knowledge MS Office, email, internet and other PC tools
· Good performance and work record.
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