AREA OF RESPONSIBILITY:
Reporting to the Deputy Fire Chief- Staff, this senior manager is responsible for the overall operational and administrative leadership and management of the Brampton Fire and Emergency Services Communications Division; the management of existing and new technology and technology-based projects and initiatives within Fire and Emergency Services; and will be required to assume personal responsibility for the management of the Joint Fire Communications Centre (JFCC), providing service to Mississauga, Caledon and Brampton, in accordance with the JFCC Agreement.
1. Responsible for the BFES Communications Division. The Division Chief, Communications shall be in charge of the members in the division and shall be responsible to the Deputy Fire Chief - Staff for the management, efficiency and discipline of the division and its members.
2. Joint Fire Communication Centre (JFCC) Management. Responsible for the management of the JFCC, providing cooperative direction, leadership and management to the JFCC team and for ensuring the delivery of exceptional service to all JFCC customers in accordance with the JFCC Operating Agreement. As per the JFCC Agreement, this position will report directly to the "Management Advisory Panel" for matters pertaining to the JFCC.
3. Staff leadership. Provides coaching and guidance to motivate a unionized team of Communications Coordinators, Operators, Officers, Technicians and other support staff. Provides leadership and training in the areas of communications and related technology to all other members of the service as required. Holds people accountable for delivery of their functional duties, reviews assignments and work schedules and conducts performance evaluations. Recruits new team members. Plans training & professional opportunities. Ensures HR and Fire Department policies and practices are implemented.
4. Fiscal responsibilities. Prepares, submits and monitors annual division, and JFCC capital and operating budgets. Responsible for all phases of purchasing assets and supplies; from tendering or quoting to shipping & receiving. Uses industry networks to learn about best practices in terms of service delivery, and keeps ongoing statistics related to divisional activities. Identifies current and future resource requirements. Prepares reports as required. May be required to present to Council and/or the "Management Advisory Panel".
5. Provides expertise and advice. Represents Fire & Emergency Services on a variety of City and community based committees. Stays current and well informed of all new developments in the fields of Communications, technology and other related Fire Service activities.
6. Supports other divisions. Provides information, presentations and demonstrations as required by the other divisions and JFCC partners, as required, to ensure that new and current staff are competent in the area of emergency communications and related technology. Works closely with Peel Regional Police in the operation of the JFCC.
7. Project Management. Assumes personal responsibility for numerous complex and challenging projects as required.
SELECTION CRITERIA:
· Formal post-secondary education in business management, fire service management, communications management and/or a related discipline
· Demonstrated practical experience in the delivery and/or management of emergency services communications and related technology
· Demonstrated successful management and leadership experience (preferably in a unionized environment) and proficiency in completing administrative responsibilities, including budgeting and business analysis
· Demonstrated expertise and experience in complex project management
· Demonstrated expertise in current and emerging technologies in emergency services communications, dispatch and the related equipment
· Demonstrated knowledge of development and implementation of training programs that include lectures, demonstrations and training materials
· Knowledge of Fire & Emergency Services operations
· Demonstrated ability to provide customer service in a public-sector, highly demanding environment
· Excellent written and spoken communication skills
· Proficiency on computer software, including Microsoft Office.
SUMMARY OF REQUIRED COMPETENCIES:
· Demonstrated ability to manage and direct Divisional Operations and direct Divisional Personnel
· Demonstrated ability to evaluate the status of Divisional Equipment, Apparatus and Premises
· Demonstrated ability to perform and review Administrative Activities
· Demonstrated ability to develop and maintain positive working relationships with other internal Divisions, Municipal Departments and other Agencies
· Demonstrated ability to support and promote public relations and public fire / life safety education
· Demonstrated personal commitment to continual personal and professional development
· Demonstrated ability to act strategically and build commitment to Division / Department / Corporate Vision
· Demonstrated ability to delegate effectively, develop others, make effective decisions and work effectively with Council
· Demonstrated ability to effectively manage staff, ability to apply knowledge and skills, communicate effectively, demonstrate flexibility and ability to focus on customer service
· Demonstrated ability to focus on results, solve problems and work well with others
· Demonstrated ability to work in a leadership capacity within the Fire Service
· Demonstrated ability to create and manage various documents and files using the MS Office Suite, including Word, PowerPoint, Excel and Outlook
· Demonstrated ability to work cooperatively and collaboratively with various external agencies, clientele, JFCC partners and members of the general public
· Demonstrated expertise in all aspects of the 9-1-1 system, including the Fire Service Communications and dispatch processes, CAD and all communications related systems and processes
· Demonstrated expertise in radio, telephone, IT and related technology as it pertains to the Communications function
· Demonstrated abilities in asset management as it pertains to radio system and related communications user gear
· Demonstrated ability to effectively manage significant projects.
Salary: $96,158.00-$120,198 per annum |
